We’re incredibly sorry your shipment
didn’t go the way you expected it.
We understand your frustration, and we are doing all we can to help. To submit your claim successfully, please click on the button below, fill out and submit the form as soon as possible. Always include with your claim the relevant documents to support the claim.
Please submit the claim no later than 10 days from receiving the consignment.
IF YOU HAD MISSING BOXES:
- Please include commercial Invoices
IF THE CARGO WAS DAMAGED:
- Please include Commercial Invoices of product claimed
- Damage report or Survey
- Emails related to the claim
- Evidence of destruction, photos and videos clearly showing label, AWB and product being disposed
How a claim is processed:
Once you have submitted the claim to us, we will present it to the airline. If all documentation is correct and the claim is accepted, you will see the compensation amount reflected on your account as soon as it is credited.
Champion cannot accept unauthorized credits or discounts from the invoices. First, the claim has to be submitted and accepted by the carrier provider.
Special Note:
Transport companies (airlines, shipping companies, inland) make a compensation payment, in accordance with the Montreal Convention Agreement. In accordance with the later, the entire compensation calculation for any type of claim is made based on the merchandise and not on the freight. Freights and duties are not paid by the carrier provider company (airline or shipping company), because they are not protected by any policy. Despite this, Champion will aim to dispute the claim in the most favorable way for the client.
